What IBM Business Partners are saying...
SMA was contracted by a number of IBM Business Partners to provide lead generation services under IBM’s Co-marketing funding program. This is what they said following the completion of their projects:

Sample comments:

“SMA did due diligence to do a proper job”

“Exceeded in service”

“Organized, good feedback, impressed”

“Right from the get-go Bob did a great job explaining what to expect”

“Very friendly people who were great to work with”

“The follow up was tremendous, Catherine has been great”

“Good understanding of their industry”

“Tracking report was concise”

“Would have liked to see more actual business come out of it”

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What other clients are saying about SMA
SMA recently completed another customer survey to help us understand how we're viewed by our customers. This is what we learned.

Setting Expectations & Meeting Deadlines 
Our clients told us that we meet - and in many cases exceed - their expectations in all project aspects. From project beginning to end, our ability to establish realistic timelines and meet deadlines instills confidence and provides peace of mind. 

Communications
SMA was cited as providing excellent communications - both verbal and written. And, we're told that our ability to listen is a key communication strength.

Quality of Work
Our clients consider the overall quality of work we provide as excellent. Our staff's extensive knowledge and expertise of specific subject matter, and our willingness to do that little bit extra to add value to the project, are much appreciated by our clients. As well, we were told that our proposals and explanation of SMA's approach, process and pricing were clearly defined.

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Here are some findings about various SMA services:

Project Management
SMA scored high marks for our ability to communicate regarding status of projects and addressing issues efficiently.

Event Management
Our clients appreciate our attention to detail in all aspects of event management, including venue selection and booking, sourcing of mailing lists, overseeing the mailing of invitations, tele-boosting, project scheduling and budget management. It has even been said, "SMA is the model for event managers."

Market Research
SMA develops excellent telephone scripts and provides a clear, concise summary of research results.

Copy Writing
"Quick, quality copy writing - perfect the first time." Our clients told us our copy writing is excellent due to the thoroughness and professionalism of our writers. 

Telephone Research
Our specialists' ability to contact traditionally "unreachable" individuals in senior positions really makes a difference. 

Providing Value
Our clients appreciate the feedback and recommendations we make throughout a project. Our quality of work and high level of efficiency provides good value, and frees up internal resources. 

SMA Office Telephone Reception
Our clients told us we need to improve one area: telephone answering and handling of incoming calls. As a result of this input, we are continuously monitoring and have made improvements to our service in this area.

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Quotes from SMA Clients

"SMA offers a high level of efficient, excellent service."

"SMA is more user friendly/approachable than most other vendors."

"SMA is an excellent company."

"SMA is really a treat to work with."

"I am very pleased with SMA's professionalism. SMA really understands my needs. Working with SMA was really a pleasure and the quality of work is fabulous."

"I am very satisfied with the service and would definitely use SMA again. All the SMA team members were very responsive and friendly."

"I would use SMA again. The response time is fantastic and the follow-up is great. Everyone is friendly and forthcoming with suggestions."

"Got exactly what we were looking for."

"Liked the way SMA worked with me. (The project) was well defined and well laid out."

"They did not have to change a word on either the letter or the copy writing."